At Thomas Patterns, we are committed to delivering your creative supplies efficiently and securely, no matter where you are in the world. Please read our Shipping Policy carefully to understand our shipping procedures, costs, and delivery times.

1. Shipping Locations

  • We ship worldwide.
  • Availability and delivery times may vary depending on the destination.

2. Processing Time

  • Orders are processed within 3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Method and Rates

  • We offer Cash on Delivery as the only payment method.
  • Shipping rates are calculated based on the weight, dimensions, and destination of the package.
  • Final shipping costs will be displayed at checkout.

4. Delivery Time

  • Domestic Shipping: Estimated delivery within3 – 4 business days.
  • International Shipping: Estimated delivery within 3-4 business days depending on the location.
  • Please note that delivery times are estimates and may be affected by customs processing or unforeseen delays.

5. Order Tracking

  • Once your order is shipped, a confirmation email with a tracking number will be sent to you.
  • Track your order status through the carrier’s website or our order tracking page.

6. Shipping Carriers

  • We partner with trusted carriers to ensure timely and safe delivery.
  • The carrier will be selected based on the destination and shipping method chosen.

7. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees.
  • These charges are the responsibility of the customer and are not included in the product or shipping cost.
  • Customs policies vary by country; please check with your local customs office for details.

8. Failed Delivery and Return to Sender

  • If a delivery attempt is unsuccessful due to incorrect address details or the recipient’s absence, the package may be returned to us.
  • In such cases, customers are responsible for the reshipping costs.

9. Damaged or Lost Packages

  • If your order is damaged during shipping or lost in transit, please contact us immediately at [email protected]
  • We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

10. Contact Us

For any questions or concerns about our Shipping Policy, feel free to reach out to us at:[email protected]