At Thomas Patterns, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to make the process as smooth as possible.
1. Returns Eligibility
- Items must be returned within 3 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Custom-made or personalized items are non-refundable unless they are defective or damaged upon arrival.
2. Non-Returnable Items
- Digital downloads or e-patterns.
- Clearance or sale items.
- Gift cards or promotional products.
3. Return Process
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return.
- Once your return request is approved, we will provide you with the return address and further instructions.
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
4. Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, please contact us at [email protected]
6. Damaged or Defective Items
- If you receive a defective or damaged item, please contact us within 3 days of delivery.
- Provide photos of the damage and your order details. We will arrange for a replacement or refund as soon as possible.
7. Cancellations
- Orders can be canceled within 2 hours of purchase. After this period, the order will be processed, and the standard return policy will apply.
8. Contact Us
For any questions or concerns about our Return and Refund Policy, please reach out to us at [email protected]